FAQ's
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you accept returns on supplements?
Due to health, safety, and quality-control standards, all supplement, protein, pre-workout, creatine, and other consumable product sales are final. We do not accept returns on ingestible products once they have been shipped.
If your order arrives damaged, defective, or incorrect, please contact us and we’ll make it right.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the issue. We’ll review the claim and provide an appropriate resolution.
Can I return clothing or accessories?
Yes. Unused apparel, shaker bottles, and other eligible accessories may be returned within 30 days of delivery. Items must be in their original condition and accompanied by proof of purchase.
How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 3–7 business days. Once your order ships, you’ll receive tracking information via email.
Orders
Below are some of our common questions about orders
Where is my order?
Once your order ships, you’ll receive a tracking email with your tracking number. If you haven’t received tracking information within 2 business days of placing your order, contact us at support@thegoatedshop.com.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel an order, contact us as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee modifications once an order has been processed.
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address. Once an order has shipped, we may be unable to make changes or redirect the package.
Products
Below are some common questions about our products
Are GOAT’ED supplements third-party tested?
Yes. We prioritize quality, transparency, and safety. Our products are manufactured in facilities that follow strict quality-control standards and undergo testing to help ensure purity and consistency.
How should I take GOAT’ED supplements?
Always follow the serving instructions listed on the product label. For best results, use consistently alongside proper training, nutrition, hydration, and recovery.
Where are GOAT’ED products made?
Our supplements are proudly manufactured in the United States in facilities that follow Current Good Manufacturing Practices (cGMP) and rigorous quality standards. We use globally sourced ingredients selected for quality, purity, and performance to help ensure every product meets our standards.